Return Policy

At Runway Wear Ltd, we prioritize your satisfaction. Hereโ€™s how we handle returns, exchanges, and refunds to ensure a hassle-free experience.

1. Return Eligibility

We offer a 30-day return window from the date you receive your order. To be eligible for a return, the item must:

  • Be unused and in original condition

  • Include original packaging and tags (if applicable)

  • Be accompanied by proof of purchase (receipt or order confirmation)

Items that do not meet these conditions may not be accepted.

2. How to Initiate a Return

To start your return, please contact us at:
service@lunveraj.com

Once your return is approved:

  • A return shipping label will be provided

  • You will receive instructions on how and where to send your item

Important: Returns sent without prior authorization cannot be processed.

3. Damaged or Incorrect Items

Check your order upon arrival. If an item is damaged, defective, or incorrect, please contact us immediately for a resolution, including a replacement or refund.

4. Non-Returnable Items

Some items are non-returnable, including:

  • Perishable items (e.g., food or beverages)

  • Customized or personalized products

  • Gift cards

  • Sale or promotional items

If you're unsure whether your item is eligible for return, contact us before proceeding.

5. Exchanges

To exchange an item:

  1. Return the original item as instructed above

  2. Place a new order for the replacement product

This ensures a quicker processing of your exchange.

6. International Orders โ€“ EU Customers

For orders shipped to the European Union, you may cancel or return your order within 14 days for any reason, subject to the following conditions:

  • The item must be unused and in original condition

  • Original packaging and proof of purchase are required

This right is in addition to our standard 30-day return policy.

7. Refunds

After we receive and inspect your returned item, we will notify you about the status of your refund.

  • Refunds will be issued to the original payment method

  • Allow up to 10 business days for the refund to process

  • Additional time may be needed by your bank or credit card company

If 15+ business days pass after approval without a refund, please contact us at service@lunveraj.com.